How Do I Place An Order?
Placing an order is as easy as adding an item to your cart (click on an item and then click 'add to cart').
To check your cart at anytime, click the 'cart' button at the top right of the screen. You can instantly delete items from your cart by clicking 'remove'. Once you have everything you want click 'checkout'. You will need to add your country by selecting it in the drop down menu. Shipping will be automatically added to your cart total. Then just follow the prompts to add your shipping address and payment details. If at anytime you have concerns or need help simply contact us.
Some of our products are made to order so please be mindful of this when ordering as your expected delivery date may differ from the one shown. We currently only have limited stock of other items. Please contact us directly for custom orders, some additional fees may apply.
For sizing/dimensions of products please refer to the product’s individual listing. Approximate sizes have been listed to assist you. As all of our products are handmade in Australia, slight variations may occur.
To find your best fit for any of the items in our fashion range, please lay an item of clothing you already own flat and measure as indicated in the size guide for that listing. Every effort has been made to ensure the correct sizing information has been supplied.
Our payment options include secure payments via:
- Credit card (Visa, Mastercard, AMEX)
- Google pay
- Zip pay
We DO NOT accept payment via cheque or money order.
Standard shipping (with tracking) within Australia currently starts at $8.00 per 500g cart, express or registered postage will incur a fee, please contact us for a quote for these types of post. Items are weighed per cart and shipping may increase as a result.
Shipping for bulk/heavy orders will incur a larger fee and go via courier, costs should appear in your cart at checkout. If you have questions/queries regarding this please contact us directly for a quote. Please note if you are outside Australia and wish to make a purchase we can organise a quote for shipping to your country/region, please contact us directly before making your order.
We currently ship within Australia and New Zealand as a standard.
ALL ORDERS ARE SHIPPED AS A COMPLETE ORDER - So if you buy a ready made item and a made to order, we ship once the whole order is complete. Should you require a split order additional postage fees may apply.
Please contact us, or request split order options in your cart notes.
Shipping times up to 7 days in AUS and NZ, once we have completed processing and making your order this time frame applies.
Returns & Refunds
We want you to be 100% happy with your items, but we trust that you have selected the right sizes and colours first. Should you wish to exchange for size etc, that's cool, but you'll cover shipping costs both ways. We don't refund simply for a change of mind. We will refund you if an item is faulty only. We will ask you send it back to us and we will cover the shipping costs in this case. Once we have received the faulty item we will refund your order.
Our fashion is made to order and we have provided sizing charts for you to use as a guide to get your size right. This also means there are wait times, because we have one person making all our garments and don't make in bulk quantities. You may get lucky and we have your size in stock, but you may have to wait up to 3 weeks for a made to order garment. Note fashion is being phased out and we only have limited fabric for this left.
WE DO NOT RUSH ORDERS. There are no line cuts or preferences, first in first sewn. We will get your order made as fast as we possibly can, we want you to have it ASAP.
Please choose our homewares and cushions wisely, as we don’t refund these for change of mind either. Details and photos are provided to give you as much information as we can prior to purchase.
We also stock a small collective online, and have stock provided to us by these designers. They endeavour to have amazing quality items too, and we can only refund items if they are faulty (above t&cs apply).
Cushion inserts are made from 100% PET fibre product, this is a post-consumer waste product made of recycled water bottles. These inserts are hypo-allergenic and anti-bacterial and reduce landfill. Please read the care instructions provided on the cushion itself. These cushions over time and use may deflate or soften (loose some of their padding). If needed we can provide replacement inserts at a low cost (contact us directly for inquires).
The not so nice bits
All of the items featured and sold through our online store are handmade items, either by us or our creative stockists. We endeavour to provide you the highest quality item in every case; however there may be instances where variations or faults occur due to the handmade nature of the goods. Please contact us if this is the case and we will assess this. We inspect each item prior to shipping to ensure it is at a quality we are happy with.
We take photos of online stock and add to the website ourselves, we try our very very best to make sure it is the most accurate representation of the item we can get, please choose carefully. If you are unsure for any reason about something you see online here, contact us, we can send you more images and give you specific details about items you are curious about. We are always happy to help!
We reserve the right to cancel your order at any time should we deem it appropriate to do so for any reason. Where we feel it appropriate we will refund your order. We reserve the right to decline refunding you should we feel it is unwarranted for any reason. This may result in you requiring to obtain a refund via your bank etc.